Frequently Asked Questions
Everything you need to know about Tricoci Salon & Spa products and services.
What is your shipping policy for professional beauty products?
We offer standard and expedited shipping across the United States. Orders are typically processed within 1-2 business days. Free standard shipping is available on orders over $50.
Can I return a beauty product if I am not satisfied?
Yes, we accept returns on most hair and skincare products within 30 days of purchase, provided they are in their original packaging and gently used. Please contact our support team to initiate a return.
How do I purchase and redeem a Tricoci Gift Card?
Gift cards can be purchased online or at any of our salon locations. They are redeemable for both professional services and retail products. Digital gift cards are delivered instantly via email.
Are your products cruelty-free and salon-grade?
Absolutely. Tricoci specializes in salon-grade formulas used by our professional stylists. We prioritize high-quality ingredients and many of our featured brands are strictly cruelty-free.
Can I manage my salon appointment through the online store?
While our online store handles product purchases, you can easily book or reschedule services by clicking the 'Book Now' link in our main navigation or using the Tricoci mobile app.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Tricoci Gift Cards for all online transactions.